Google Play Subscriptions (Pulsezy Pro)
Pulsezy Pro is offered as an auto-renewing subscription through Google Play Billing.
How to Cancel Your Subscription
- Open the Google Play Store app on your device.
- Tap your profile icon (top right).
- Tap Payments & subscriptions → Subscriptions.
- Find Pulsezy and tap Cancel subscription.
Cancelling stops future charges. You keep access until the end of your current billing period. Deleting the app does not cancel your subscription — you must cancel through Google Play.
Refund Eligibility
- Within 48 hours of purchase: You can request a refund directly from Google Play. Go to Google Play Order History → find the Pulsezy charge → Request a refund.
- After 48 hours: Refund requests are handled by Google Play at their discretion. You can contact Google Play support directly at Google Play Refund Help.
- Technical issues: If you experience a technical problem that prevents you from using Pulsezy Pro features you paid for, email us at hello@pulsezy.app and we will work with you to resolve it or process a refund.
Website Purchases (Founding Member)
If you purchased a Founding Member plan through our website (processed by Razorpay), the following refund terms apply:
Founding Member Refund Guarantee
- Within 7 days of purchase: Full refund, no questions asked.
- App did not launch within 12 months of purchase: Full refund.
- App is fundamentally different from what was described at the time of purchase: Full refund.
To request a Founding Member refund, email hello@pulsezy.app with the email address used for purchase. Refunds are processed within 5–7 business days to your original payment method via Razorpay.
Non-Refundable Cases
- If your account has been terminated due to a violation of our Terms of Service.
- For Founding Member plans: after the 7-day window, if the app has launched and you have been granted access.