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Privacy Policy

Last updated: August 12, 2026

1. Information We Collect

When you use the Pulsezy mobile app and website, we collect the following information:

  • Account Information: Name and email address when you create an account or use Google Sign-In.
  • Fitness Data: Your workout logs, sets, reps, weights, volume, training programs, exercise preferences, and body metrics that you enter into the App.
  • AI Coaching Data: Messages you send to the AI Coach are processed to generate personalised fitness responses. See Section 4 for AI-specific disclosures.
  • Subscription Data: Your subscription status, entitlement, and billing period are managed by Google Play Billing and RevenueCat. We do not store your payment card details.
  • Usage Data & Analytics: We use PostHog (EU-hosted) for product analytics and Sentry for crash reporting and error monitoring. We use Plausible Analytics for privacy-focused website tracking.
  • Technical Data: Device type, operating system version, app version, and IP address (used for analytics and security only).

2. How We Use Your Information

  • To provide the core fitness tracking and adaptive workout planning experience.
  • To power the AI Coach with context about your training history.
  • To manage your account, verify your subscription status, and provide customer support.
  • To send transactional emails (e.g., password reset, verification).
  • To analyse app performance, diagnose bugs, and improve the user experience.
  • To enforce rate limits and prevent abuse of the Service.

We will never sell, rent, or share your personal or fitness data with third parties for advertising or marketing purposes.

3. Data Storage & Security

Your data is stored securely using Supabase (hosted on AWS infrastructure). All data is encrypted in transit over HTTPS/TLS. Database access is restricted so users can only access their own data. We use industry-standard security practices to protect your information.

4. AI Coach & OpenAI

The AI Coach is powered by OpenAI via secure server-side calls. Your messages to the AI Coach:

  • Are processed server-side — never sent directly from your device to OpenAI.
  • Are not used by OpenAI to train their AI models.
  • May be retained by OpenAI for up to 30 days for safety monitoring, then automatically deleted.
  • Are stored in your account to provide conversation context.

5. Third-Party Services

We use the following third-party services that may process limited data on our behalf:

  • Supabase — Database and authentication
  • OpenAI — AI Coach responses
  • Google Play Billing — Payment processing
  • RevenueCat — Subscription management
  • PostHog (EU-hosted) — Product analytics
  • Sentry — Error monitoring and crash reporting
  • Google Sign-In — Authentication

6. Data Retention

  • Active accounts: Your data is retained for as long as your account is active and the Service is provided.
  • Account deletion: When you delete your account, your core data (profile, workouts, logs, programs, AI conversations) is permanently purged immediately.
  • Anonymised telemetry: Sentry crash logs and PostHog analytics events are anonymised and may be retained for up to 90 days for operational analysis.
  • Financial records: Google Play/RevenueCat retain subscription transaction records per their mandatory legal and operational retention periods. We cannot delete these.

7. Your Rights & Account Deletion

You have the right to access, correct, export, or delete your data at any time.

  • Delete your account: Open the Pulsezy app → Profile → Settings → Delete Account. This instantly purges your core data.
  • Alternative deletion: Email hello@pulsezy.app from your registered email address. We will process your request within 7 business days.
  • Data export: Contact us at hello@pulsezy.app to request a copy of your data.

8. Children's Privacy

Pulsezy is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a user is under 18, we will take steps to delete their account and associated data promptly. If you believe a minor has provided us with personal information, please contact us at hello@pulsezy.app.

9. Changes to This Policy

We may update this policy from time to time. We will notify registered users of any material changes via email or in-app notification at least 30 days before they take effect. The "Last updated" date at the top of this page reflects the most recent revision.

10. Contact

For privacy-related questions, data requests, or concerns, contact us at hello@pulsezy.app.